Privacy Policy

Information we collect

We may collect information that is reasonably necessary to respond to enquiries, provide tutoring and operate our business, including:

• A parent or guardian’s name and contact details.
• A student’s name, year level, subjects, learning goals and preferred availability.
• Preferred lesson format and general location.
• Lesson, communication and payment records.
• Information submitted through our website, social media, Meta lead forms, email or telephone.
• For tutor applicants, contact details, qualifications, experience, availability and information relevant to suitability for tutoring.

Our website and service providers may also collect limited browser, device, usage and cookie information.

How we use information

We may use personal information to:

• Respond to enquiries and contact parents, guardians or adult students.
• Match students with suitable tutors and arrange or provide tutoring.
• Schedule lessons, manage accounts, issue invoices and keep business records.
• Assess tutor expressions of interest.
• Improve our services and communications.
• Send relevant service or promotional information where permitted.
• Meet legal, safety and administrative requirements.

Student information

For students under 18, enquiries should preferably be made by a parent or guardian. We aim to collect only the information needed to understand and support a student’s tutoring needs. Please do not submit medical, diagnostic or other unnecessary sensitive information through our website or advertising forms.

Sharing information

We may share information with:

• Tutors, where needed to arrange and provide appropriate support.
• Providers that support our website, communications, scheduling, advertising, forms and record keeping.
• Meta, where you submit information through a Meta instant form.
• Authorities or advisers where required or permitted by law.

Tutors receive only the information reasonably needed to support the student. We do not sell personal information. Some technology providers, including Meta, Wix or Google, may process information outside Australia under their own privacy practices.

Storage and security

We take reasonable steps to protect personal information from loss, misuse, interference and unauthorised access, modification or disclosure. We keep information only for as long as reasonably needed for our services, business records or legal obligations, then delete or de-identify it where appropriate.

Access and correction

You may contact us to request access to, or correction of, personal information we hold about you. We may need to verify your identity before responding.

Marketing

You can ask us to stop sending promotional communications at any time. We may still send essential messages about an enquiry, booking or service.

Questions or concerns

Contact us if you have a privacy question, concern, access request or correction request. We will review the matter and respond within a reasonable time.

Changes to this policy

We may update this policy when our practices or legal obligations change. The current version will be published on this page with its effective date.